1.  Who is Flowers by the Bay?

The flowersbythebay.com.au website is wholly owned and operated by Green King Enterprises Pty Ltd (ABN 25 624 656 515) trading as Flowers by the Bay GKE.

By placing an order with Flowers by the Bay either directly online at the http://www.flowersbythebay.com.au website, or by placing an order over the phone with our customer service team, you are agreeing to our store’s Terms and Conditions.

2.  Changes to Your Order

If you wish to make any changes to your order, please do so either by phone on 07-3890 3600, or email us on sales@flowersbythebay.com.au.  Please note that any changes to your order (delivery address, card message, or additional items) must be made by close of business the day before delivery. This ensures that we have enough time to amend your order before delivery. Please note that, once your order has been processed, cancellation of your order is possible only in special circumstances and at our discretion.

3.   Cancellations

If you wish to cancel your order more than 24 hours prior to the scheduled delivery date, a AUD $15.00 cancellation fee will apply. If you wish to cancel your order less than 24 hours from the scheduled delivery date, your order will attract a 50% cancellation fee. Unfortunately orders that have already been prepared and/or scheduled for delivery cannot be cancelled.

4.   Substitution Policy

On occasion it may be necessary to substitute some or all of the flowers used in your arrangement or bouquet. This may be due to a number of factors that are not possible to predict, like local flower or colour availability. Seasonal availability can also mean some flower types may vary from those displayed in some of the images on our website. We will always go out of our way to try and source the flowers that you want, but this is not always possible. The gift wrapping & packaging may also vary from what is pictured on the website.

If you have a very specific need that the flower arrangement comes exactly as appears on the website, it is your responsibility to contact us by phone to discuss flower types, and availability.

In the case of a substitution we guarantee to always substitute flowers of equal or higher value, and will keep with the theme of the flowers originally chosen.

5.   Legal


1.1          Under no circumstances is The www.flowersbythebay.com.au website liable for loss of profits, whether direct or indirect or any indirect or consequential damage whatsoever suffered by you.

1.2         If The www.flowersbythebay.com.au website fails to supply services or goods offered by The www.flowersbythebay.com.au website, The www.flowersbythebay.com.au website's liability is limited to supplying the services or goods again or if The www.flowersbythebay.com.au website does not supply the services or goods again, the payment of the cost of having the goods or services supplied again.

1.3         The www.flowersbythebay.com.au website does not warrant expressly or imply that your access to and use of the Site, or any other website linked to this Site will be uninterrupted or error free.

1.4         The www.flowersbythebay.com.au website does not warrant, expressly or impliedly that any defects will be corrected or that the Site (or any website linked to this Site) or the server which stores and transmits Content to you are free of viruses or any other harmful components.

1.5         www.flowersbythebay.com.au will provide a refund at our discretion and as required by the law


2.1         To the extent permitted by law, in no circumstances (including negligence) will The www.flowersbythebay.com.au website, our officers, employees, advisers, partners, agents or suppliers, or any of our licensors, related companies and affiliates or their officers, employees, advisers, partners, agents or suppliers, be liable for any damages that result from:

2.1.1      any of your information or text appearing on the Site;

2.1.2      your reliance on the Site; or the use of or access to, or the inability to use or access the Site, or the loss of any data; or

2.2        This limitation of liability extends to our licensors, related companies and affiliates and each of our or their officers, employees, advisers, partners, agents, suppliers, individually or jointly.


3.1         This Site is available only for your personal use. You may:

3.1.1       print copies of the Content and store associated files on your own computer for the purposes of using this Site and the services provided on this Site; and

3.1.2      reference hypertext documents on this server from your own documents.

3.1.3      print, copy and distribute the information on this site pursuant with these terms of use.

3.2        You must not:

3.2.1      use the Site in any manner or for any purpose which is unlawful or in any manner which violates any right of The www.flowersbythebay.com.au website or which is prohibited by the Terms and Conditions.

  1. LINKS

The www.flowersbythebay.com.au website disclaims all warranties with regard to the content of or otherwise relating to other web sites or resources linked in any way to this Site. Any links to a third party site are provided for convenience only. The www.flowersbythebay.com.au website is not responsible for and makes no representations concerning the condition and content of, or products offered at the third party site. A link does not indicate, expressly or impliedly, that The www.flowersbythebay.com.au website endorses the site or the products or services offered there. Your access to any linked site and use of any products or services offered there is at your own risk.


The data and information contained on this Site are for your general information only and are not intended to be a substitute for legal advice.

  1. OTHER

By using this Site, you are acknowledging your consent to the above Terms and Conditions. If you do not agree to these Terms and Conditions, do not use this Site.