Substitution Policy
At Flowers by the Bay, we take great pride in our work and make every effort to deliver your order as per your selection. However, on occasion, we may need to substitute flowers, vases, containers or wrap due to seasonal availability, local availability, gifts and container availability.
Flowers by the Bay love combining flowers that are in season so that you receive a unique floral gift. Trust our florists to use the main flowers mentioned combined with seasonal complimenting blooms when certain flowers aren't available or are sold out for a beautiful unique floral gift.
If a certain flower, vase, containers or wrap are unavailable we will substitute it with another item of similar design, colour, quality and price.
By choosing a different colour/flower scheme our florists will select as many mentioned flowers combined with seasonal flowers to create a custom gift.